TABLE OF CONTENTS
Title Page
Approval page
Dedication
Acknowledgement
Abstract
Table of contents
CHAPTER ONE:
1.0 Introduction
1.1 Background of the study
1.2 Statement of the problems
1.3 The Purpose of the study
1.4 Scope of the study
1.5 Research Question
1.6 Significance of the study.
1.7 Definition of terms.
CHAPTER TWO
2.0 Related Literature Review
2.1 Introduction
2.2 What is Stress?
2.3 Types of stress
2.4 Relationship between individual and organizational stress
2.5Causes and effects of stress
2.6 Effects of Stress.
2.7 Summary of literature Review.
CHAPTER THREE:
Methodology
3.0 Introduction
3.1 Research Design
3.2 Area of study
3.3 Population of the study
3.4 Sample and Sampling procedure
3.5 Instrument for data collection
3.6 validation of the research instrument
3.7 Reliability of the Research Instrument
3.8 Method of Administration of the research instrument
3.9 Method of data analysis
CHAPTER FOUR:
4.0 Data presentation Results
4.1 Analysis of data presentation
4.2 Discussion of findings
CHAPTER FIVE
Discussion, Implication and Recommendation
5.0 Introduction
5.1 Discussion of findings.
5.2 Conclusion
5.3 Implication of the Results.
5.4 Recommendations
5.5 Suggestions for further research.
5.6 Limitation of the Study.
References
Appendices I
Appendices II
List of Tables
Table 1: Population distribution table
Table 2: Samples and Sampling procedures
Table 3: Distribution of questionnaire
Table 4: Response to question one
Tble 5: Response to Question two.
Table 6: Response to Question three.
Table 7: Response to question four.
Table 8 Response to question five.
Table 9: Response to question six
Table 10: Response to question seven
Table 11: Response to question eigth
Table 12: Response to question nine
Table 13: Response to question ten
Table 14: Response to question eleven
Table 15: Response to question twelve
Table 16: Response to question thirteen
Table 17: Response to question fourteen
Table 18: Response to question fifteen
Table 19: Response to question sixteen
Table 20: Response to Question Seventeen.
CHAPTER ONE
1.0 INTRODUCTION:
A secretary works in a dynamic environment pack fully with conflicting situations and instructions - so much that no working two days are exactly the same. These conflicting decisions and instructions crop-up all the time and they demand prompt attention and decisions. But the rule of it is that the time to perform these functions does not increase rather, it seems to diminish and with this apparent shortage of time comes \\"stress\\".
The roles and functions of the secretary are basic to the organizational roles and so cannot be confined within the purview of a job description. They range from covering of meetings, taking care of office duties, keeping schedules in both hers and her boss\\\'s desk diaries for complete and effective job performance up-to-date and supervising subordinates as well as making sure that the procedures are observed in the office. All these to be done without a pause to enable the smooth flow of work. Thus, she is also important to the organization because of her ability to remain calm under extraordinary condition of work pressures from her work.
The secretary\\\'s obligations to the boss can sometimes be strenuous and conflicting with her official jobs in financial institutions, secretaries face a lot of challenges which cause them a lot of stress. A situation whereby a secretary is deployed to the area outside her scope of study of work makes her work very tedious without a course or training on that particular area. Secondly high difference in pay package. This is one of the major stresses in financial institutions. The pay package of a core banker (operations and marketers) and secretarial staff is quite different and this causes secretaries to feel inferior as if their services are not appreciated. In spite of their call professional duties, they are not trained along with other core bankers.
1.2 STATEMENT OF THE PROBLEM:
Modern organization operate in the dynamic and ever changing environment. Because the modern organization exists in rapidly changing automated environment, the secretary is faced with a lot of physical and mental challenges on the job which may cause her stress - noise, lack of experience to use certain machines due to ever changing automated equipment or activities of her colleague and public to the job she does. The societal and organizational structures and their effects on her job are some of these factors that may affect her performance on the job very adversly. As well, the sitting arrangements, preservation of dangerous chemicals and substances used in the course of her work and lack of proper qualifications for the job may cause her stress.
Added to these stressors is the fact that new technology may eventually make her learn skills unwanted in the work place. Though not manifest in quantifiable terms, these threats cause stress that may eventually spell doom to the secretary mentally as well as physically.
For every successful businessman, executive or organization, there is always an efficient and hardworking secretary. In view of the adverse effects of stress on the performance of the secretary on her job, which may in turn cause her boss or even her organizational performance not to be up to what it would have been or not to realize its goals, it becomes of urgent need to take a very keen look at the job the secretary does and find out what does cause her stress.
1.3 PURPOSE AND SIGNIFICANCE OF THE STUDY:
The purpose or objective of this research work is to find out the environmental factors associated with the secretary\\\'s job stress, and their effects on her job performance. The study, in looking at this problem, attempts to find out the following:
1. Whether new technologies and work environment casues her stress.
2. To find out how to treat / reduce the challenges facing secretaries in the work place physically and mentally.
3. To find out whether the relationship between the secretary, boss and colleagues cause her stress.
4. To find out how to solve family, emotional problems that conflict with her job performance.
1.4 SCOPE OF THE STUDY:
The researcher has narrowed the scope of this study in some selected financial institution in Enugu metropolis. They are as follows
The organizations are as follows:
· Intercontinental Bank Plc, Regional office
Plot 7 EBEANO ESTATE
GARDEN AVENUE ENUGU
AFRIBANK PLC
Okpara Avenue Branch
Enugu
Zenith International Bank Plc
Okpara Avenue Branch
Enugu
· Emenite Aluminium Company, Enugu.
1.5 Research Qustions
To act as a guide to a thorough investigation of this area of interest. The following research question were drawn.
1. What stress can new office automation cause secretaries?
2. What can be done to eliminate stress physically and mentally?
3. What are the things to be done to stop stress that exists between the secretary, boss and colleagues?
4. What can be done to avoid secretary\\\'s job not to conflict with her other obligation
Also, due to enormous size of Enugu State, the researchers was unable to cover all the organization in the State. It is was due to time and distance constraint.
1.6 significance of the Study
This is the importance and benefits of the study. In other words, this research will be of great importance to the society at large but primarily it will be useful to the following
a. The professional secretary.
b. The management (financial institutions)
c. Trainers.
d. Academicians
a. The professional secretaries: it is hoped that as a result of carefull perusal of this work, the secretary will be in a better position to recognize stress or avoid them wherever possible and control their effects on her job performance on her part.
b. The Management: Ignorance of how well to treat a secretary in order to get her best performance may be one of the reasons why the secretary is subjected to stressful condition at the place of work. It is hoped that after reading this work, the boss will be better informed as to how best to handle a secretary to get maximum performance from her.
c. Trainers: sometimes people who train the secretary for the job are hopelessly out of contact with what is required of her at the place of work. So that training programs are not up to what they should be. Therefore, it is hoped that this will help trainers identify vital training areas on which to lay emphasis and from time to time improve, on facilities to meet with mdern office procedures.
d. The Academicians: This work may later prove useful to the academicians who may find all or some of it as useful points for further research work on the secretary\\\'s job.
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